Customer Service Desk Agent | Temporary

Our client is looking for a Temporary Customer Support – Service Desk Specialist to support their EMEA operations. In this role, you will be responsible for handling customer requests, preparing quotations, and supporting service-related processes, mainly for German customers.
You will work closely with the Service Desk team to support backlog reduction activities and ensure that high volumes of email requests are handled accurately and efficiently.
What You’ll Do:

• Process customer requests via email and follow up on related service processes
• Create service orders in the system for repair and calibration requests
• Prepare and send price quotations using Power BI price lists and standard templates
• Communicate with customers via email regarding quotations, documents, and service updates
• Provide standard documents such as pickup labels, certificates, and invoices upon request
• Support backlog reduction by handling a high volume of requests in a timely and accurate manner
• Work with systems such as Outlook, Oracle, and other internal tools to manage operational processes
• Follow defined procedures, workflows, and communication guidelines
• Provide operational support to the team when needed 

Requirements

• Strong written English skills; German is considered a plus
• Minimum 1 year of direct customer service experience required
• Experience with the MS Office package.
• Strong team player.
• Excellent communication and customer handling skills.
• Proactive problem-solving attitude.
• 40 hours per week availability
• You are currently located in or near Eindhoven

BenefitsBy joining our client’s team, you’ll benefit from:

• This is a temporary role with an immediate start required
• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Flexible Hybrid Work Arrangements: 2 day working from home policy
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
• Outside the monthly salary our client also provides an additional 13th month and 8% holiday allowance

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