Are you ready for a challenge where no two days are the same? We're looking for an enthusiastic Sales Support Officer to join the Customer Care team at FC Professional. If you love a fast-paced environment and thrive on making customers happy, then this is your chance to shine. You'll be the key player in making sure our customers have a flawless experience, from their first order right through to delivery!
As our new Sales Support Officer, you'll dive into a world of order management and customer happiness. You'll be the go-to person for clients, building lasting relationships and making sure everything runs smoothly. Get ready to connect with a diverse group of people, both inside and outside the company, in a truly international setting.
What you'll be doing:
- Manage orders for your own portfolio of clients
- Check deliveries and ensure everything arrives as expected
- Handle customer questions and solve any issues that pop up
- Process returns and keep everything tidy with a clean desk procedure
At FrieslandCampina Professional, we create awesome dairy products for professional customers all over the world. Think bakeries, hotels, restaurants, and even big food companies. We're all about adding value and making a real difference. If you're someone who loves an evolving international environment and the excitement of unpredictability, you'll fit right in here.
Why you?
You're a customer-obsessed go-getter who loves to connect with people. You're motivated, positive, and always looking for solutions. You have a knack for building strong relationships and you've got some experience in order-to-cash customer service, ideally with your own client portfolio. Call center experience alone won't cut it - we're looking for someone who can really dig in and make a difference. Plus, if you can start soon, that's a big bonus!
This is a full-time temporary role (6 months), based in Amersfoort. It's a fantastic opportunity to grow within an administrative role and make a real impact as a Sales Support Officer.
What we offer- Competitive salary (€3,700 - €4,100 per month)
- Hybrid work, including home office setup and travel card
- Flexible workweek: 4 or 4.5 days per week
- Opportunities for personal growth and education
- Friendly team in an international setting
- Impactful role in a global food company
- Collaborate with diverse departments
- Autonomy to make a real difference
- At least a secondary vocational degree (MBO)
- Experience in customer service or order management
- Fluent in English, both spoken and written
- Proficient in Microsoft Office
- Customer-oriented and service-minded
- A true team player
- Accurate and solution-oriented
€3700 - €4100 per maand