Customer Success Agent | German C2

As a Customer Success Agent, you act as the primary contact for the German real estate agents. You assist them with their day-to-day activities, respond to questions about ongoing projects, provide guidance on products, and ensure they receive timely, knowledgeable, and solution-focused support.

•  Support with booking and coordinating appointments with our photographers
•  Advise clients on additional products such as video and 360° tours
•  Handle adjustments and changes to existing orders
•  Answer client questions about the completion and delivery of image materials
•  Proactively think along with clients about the best way to present and market their properties
•  Follow up on warm leads generated by marketing or account managers
•  Contact interested real estate agents by phone, prepare and send offers, and maintain records in Salesforce
•  Coordinate appointments and support new business initiatives
•  Identify opportunities during client conversations and address them in a natural, consultative way
•  Collaborate with Sales, Operations, and Marketing to support customer satisfaction and growth in the German market

Requirements

• Excellent German skills, both written and spoken (native or C2 level)
• Good English skills for internal communication; Dutch is a plus
• You are available 32 – 40 hours per week
• Experience in customer service or a similar customer-facing role
• Enjoyment of phone-based customer interaction, including actively following up on leads
• A service-oriented mindset combined with strong commercial awareness
• Well-organized, reliable, and detail-oriented
• Proactive working style with a pragmatic “get it done” mentality
• Willingness to work from our office in Eindhoven at least once per week (hybrid working possible)

Benefits

• The position starts with a 7-month or one-year contract, with the possibility of a permanent contract based on satisfactory performance
• Pension scheme
• 20 vacation days, plus the option to purchase 7 additional days (based on full-time employment)
• Home office allowance for remote working days
• Travel reimbursement for commuting by car
• Work in a dedicated and motivated team
• A dynamic and ambitious company with short decision-making processes and room for initiative
• A modern office in Eindhoven
• Regular team events and company activities
• Development opportunities within a growing company

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