Are you enthusiastic and dedicated to exceeding guest expectations?
Then we're looking for you!
At Quentin Hotels, we strive to create extraordinary experiences for our guests. We're
currently seeking a motivated Reservations Agent to join our team and help us reach new
heights.
As a Reservations Agent, you (together with your team) will be responsible for 11 hotels
across Amsterdam, Berlin, Barcelona, and Prague.
What You'll Do
?-? Handle and confirm individual, group, and third party reservations with accuracy
?-? Process cancellation and modification requests
?-? Respond to emails and phone calls with professionalism
?-? Maximise sales opportunities while ensuring guest satisfaction
?-? Coordinate with the Front Office to ensure a seamless guest experience
?-? Monitor availability, flag duplicates or errors, and manage special requests and VIP
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