Start as a customer service agent Italian & Portuguese in Hoorn

Become a full-time Italian & Portuguese customer service agent in Hoorn, The Netherlands Wat ga je doen?

Are you fluent in Italian and Portuguese and eager to kickstart or advance your career in customer service? This is your chance to join a international retail company located in Hoorn, The Netherlands. If you enjoy helping people, thrive in a fast-paced environment, and want to work where your skills and ideas are appreciated, this role offers the perfect balance of challenge and support.

You will become part of a motivated, close-knit team of around 20 colleagues who work together every day to deliver great service to customers throughout Italy, Portugal, and other countries. The company prides itself on fostering a culture where trust, teamwork, and open communication are not just buzzwords - they shape the way people collaborate and grow professionally. New team members receive thorough onboarding and ongoing training to build confidence and expertise from day one.

In this role, you will be the first point of contact for customers via phone, email, and social media, handling inquiries, processing orders, managing returns, and resolving complaints with a clear, friendly, and efficient approach. You'll keep customer information accurate and up to date and collaborate with various departments to ensure swift and effective solutions.

Most importantly, this role offers significant room to grow and develop. The company encourages curiosity and initiative, providing opportunities to take on new responsibilities and advance into more senior or specialized customer service roles. Whether you want to deepen your expertise or explore leadership, your career path here is supported by structured training and mentoring.

Wat wij bieden

• Flexibele werktijden voor een optimale werk-privébalans
• Salaris van €15,16 per uur
• Werken in een snelgroeiend, internationaal team
• Informele en energieke werksfeer
• Doorgroeimogelijkheden binnen het bedrijf
• Ondersteuning bij persoonlijke ontwikkeling
• Gezellige en betrokken collega's
• Bijdragen aan het verbeteren van klantenservice

Wat wij vragen:

• Minimaal een mbo-diploma
• Vloeiend in Italiaans
• Klantgericht en oplossingsgericht
• Flexibel en teamgericht
• Positieve instelling

Solliciteren Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op! Extra informatie Status Open Opleidingsniveaus MBO Plaats Hoorn Werkuren per week 40 Dienstverbanden Fulltime (startersfunctie), Parttime (overdag), Fulltime (ervaren) Salarisindicatie €15,16 per uur Verantwoordelijk voor You'll provide friendly and efficient customer support in Italian and Portuguese, handling inquiries, orders, and complaints across phone, email, and chat to ensure a smooth and positive customer experience. Gepubliceerd op 27-06-2025