Customer Service Officer FrieslandCampina Amersfoort

Looking for a job in a customer service role? FrieslandCampina Amersfoort has a job for you as Cusomter Service Officer! What are you going to do:

FrieslandCampina Amersfoort is looking for an enthusiastic Customer Service Officer with a focus on order management in particular. You will play a crucial role in ensuring client satisfaction and the smooth coordination of incoming orders to cash operations. 

Responsibilities
From managing orders to collaborating with (internal) stakeholders, you will navigate through a fast-paced environment with adaptability and flexibility. Your ability to multitask and prioritize will be essential as you juggle various tasks and collaborate with cross-functional teams. In this position, you will:

• Manage customer orders, ensure accurate and timely processing into the system;
• Ensure Clean Desk procedures in SAP related to orders, invoices and corrections;
• Serve as the main point of contact for customers, address inquiries and resolve any issues related to orders, shipping and product availability;
• Collaborate with internal teams such as sales, logistics, and planning to ensure customer expectations are met and exceeded;
• Keeping customers up to date by providing order updates, delivery schedules, and any necessary changes or delays.

This is a temporary job for 6 months, 36 hours a week. Hybrid working is possible This job requires you to speak and write English AND French fluently. 

What we offer:

• Salary between €3300,- and €4100,-, depending on work experience;
• Choice to receive salary weekly or per 4 weeks;
• Full reimbursement when travelling by public transport, €0,23 per km when travelling by own transport;
• The chance to develop yourself in an international company!

What we ask:

• At least finished mbo level 4 in a relevant field;
• Speak and write English AND French fluently (near native level). Dutch/Flemish is a plus;
• Proficient in using Microsoft Office and SAP. Salesforce is a plus;
• Experience in order management or anything similar in a fast-paced hectic work environment. Experience with French market is a big plus.

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible! Questions? Email me s.wenas@youngcapital.nl or call me +31622357379.

Extra information Status Open Education Level Middelbare school, MBO, HBO Location Amersfoort Working hours per week 36 Type of Contract Fulltime (startersfunctie), Tijdelijke fulltime baan Salary indication Tussen €3.300 en €4.100 Per maand Responsible for From managing orders to collaborating with (internal) stakeholders Published at 19-05-2025