Dutch customer service employee

Fluent in Dutch and German and in the mood for an adventure abroad? Start as a customer service representative in Munich for ANWB this summer. What are you going to do:

As Dutch Customer Service employee in Munich, you will be the hero for stranded ANWB travellers in Germany. If their car breaks down on the Autobahn, you will be the one they will ask for help. They will call you in Dutch, and you do everything in your power to save their holiday. This starts with calming the caller. Then you ask specific questions to get a good picture of the situation. Check? You try to find a solution as fast as possible. Whether that's arranging a tow truck or booking a hotel stay. You call with local companies and garages (in German or English), keep the traveller informed and sort everything out to perfection.

Training and starting date

You will learn exactly how to do your job as Dutch Customer service employee during a paid, two-week training course. Here you will learn everything about what your job entails, the internal systems and the services offered by ANWB. The training is on-site in Munich, right before you start work. This can take place on 27 May 2024. You will then work until 25 August 2024.

Working in Germany

Your accommodation in Munich will be arranged by ANWB. Your rent is € 400 if you rent or have a mortgage in the Netherlands. If you do not rent or have a mortgage in the Netherlands, your rent will be € 800 per month. 

Working days and hours

As a part-time Dutch customer service employee in Munich, you will work 32 hours per week. You will work these hours from Monday to Sunday, between 08:00 and 20:30. Each week, you will be scheduled flexibly. This gives you time to explore the city. If you work more than 32 hours, you will be paid 125% per hour you work more than 32 hours.

Does this sound like something for you? What are you waiting for? Apply now!

What we offer:

• A summerjob as Dutch customer service employee in Munich at the ANWB;
• A gross monthly salary of 2431 if you work 32 hours per week;
• An allowance of €176 per month based on 32 hours per week;
• Travel allowance to move from the Netherlands to Germany up to €200;
• Your accommodation and journey to Germany is completely taken care off;
• Flexible working hours, so that you can discover munich;
• Fun colleagues and international working experience;

What we ask:

• Minimum mbo level or equivalent ability
• You are available for 32 hours a week, and in weeks 31-32 you are available for 40 hours;
• You are fluent in Dutch and English, and you also speak a bit of German;
• Experience with customer service is a plus;

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

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Status Open Education Level Middelbare school Location Buitenland: Europa, Buitenland Working hours per week 32 - 40 Type of Contract Fulltime (startersfunctie), Parttime (overdag), Avondwerk, Weekendwerk, Vakantiewerk, Tijdelijke fulltime baan Salary indication €2.431 Per maand Responsible for Helping travellers in Germany Published at 09-04-2024