Randstad

Mensen staan centraal bij Randstad. Of je nu op zoek bent náár een baan of op zoek bent naar mensen vóór een baan. Bij Randstad willen we weten wie je bent en wat je drijfveren zijn. Ben je starter of professional en ga je voor eigen ontwikkeling? Of ben je op zoek naar gemotiveerde medewerkers voor de groei van je organisatie?

Wij geloven erin dat alleen wanneer we jou of jouw organisatie kennen, we het beste in je naar boven kunnen halen. Kennis van de drijfveren van mensen, van branches en organisaties en kennis van de arbeidsmarkt. Onze medewerkers staan kandidaten en organisaties bij met kunde en ervaring. Want alleen op deze manier draagt Randstad bij aan een duurzame toekomst voor iedereen.

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Originele vacaturetekst

Cross Business Representative Terneuzen

The Customer Information Group (CIG) is a contact center aimed at supplying information about Dow's products to customers, channel partners, prospects, and general stakeholders. The team receives requests via e-mail, internet, and phone in North America, Europe, and Pacific. The team responds to escalated requests on behalf of customers and prospects for product and service information across specific Dow businesses and functions. Escalation types include technical information, regulatory, EH&S, samples, pricing, and product availability.

As a Cross Business Representative you will provide technical product information, samples, literature and general corporate and subsidiary information on behalf of and to The Dow Chemical Company and their current and potential customers.

Job Expectations

  • Respond to and resolve customer inquiries and hereby increase the resolution rate (the percentage of solved requests for a specific business)
  • Accurate and timely documentation of customer inquiries
  • Be able to multi-task between phone and email requests from customers and businesses
  • Uphold the Dow reputation by providing excellent customer service
  • Process and record various types of customer requests by mail/phone by following the work processes
  • Solve requests by gathering information using a variety of computer applications efficiently, including internet and intranet and/or escalating the request to the appropriate person (Business Focal Point or Product Specialist)
  • Maintain daily contact with Product Stewards of businesses, Technical Service, REACH Leader, Dow customers, prospects and (global) Dow employees

Education

  • MBO 3 /4 , Experience with customer service would be an advantage.

Other Qualifications

  • You are fluent in English and another European language, such as French.
  • Excellent customer mindset.
  • Cultural awareness and ability to work with a diverse group of people.
  • Advanced knowledge of Microsoft Office Desktop applications.
  • Experience with SAP R2/3.
  • High level of accuracy and eye for detail.
  • Team player.
  • Ability to work towards tight deadlines.
  • Ability to multi-task and prioritize projects as appropriate.
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

Vaardigheden

Scholing: MBO

Uren per week: 40

Contract: tijdelijk