In this role you will investigate relevant orders for validity through investigation and research of fraud alerts and review process. Using tools provided and initiative with other web based tools available. Make decisions on next steps (cancel order, customer follow up). Conduct Direct Consumer calls to verify data & make decisions based on calls. Identify fraudulent activity by consumers & mark consumer data as suspect. Alert team of fraudulent attempts. Support and provide all necessary documents to internal Loss Prevention and law enforcement agencies and or financial fraud entities as necessary. Back dispute and projects support.Arbeidsvoorwaarden
2300 per maand
Who are you:
A motivated individual who has experience in customer service, preferably in an international setting. You exhibit good excel skills as you will work with data and spreadsheets.
You are fluent in written and spoken because that is the main language we speak here and one other, because you will support multiple countries. Furthermore knowledge if the French, Italian or German language will be preferable.
You will be handling sensitive information so we are looking for a well-organized and accurate person. In possession of a highly analytical mindset and strong communication skills for handling different customers daily. You demonstrate patience and negotiate effectively. You have no problem working weekends and/or evenings (till 20:00).
How do you apply:
Apply now via email@example.com Or if you need more information about the team, the company, the role; feel free to give us a call at 0356266823.
Over de werkgever
Who are we:
Adecco is in-house at the world's largest sports company. Their European HQ is based in Hilversum (Amsterdam/Utrecht area). We are currently looking for a Fraud Analyst to join the digital loss prevention team as soon as possible to support during the holiday peak season.
Would you like to be part of an international environment where you can be yourself, demonstrate and develop your skill set every day to help the company and yourself grow?
Uren per week: