The Account Operations Specialist (AOS) role is responsible for in-season order book & returns
execution for Account/s to support sustainable and profitable growth for the company. The Global
accounts are the largest accounts, the key growth generators and require the greatest strategic
focus. These accounts require this focus due to their complexity, maturity and level of customer
contact/management. This account is located in the middle east.
In partnership with stakeholders across the integrated account team and with the Account/s, this
role is accountable for achieving their shipping targets thru effective Category inventory
management and delivering superior customer service for success at Retail.
Some of the tasks you are responsible for:
-Discuss and manage: holds, cancellations, returns, air freight requests, late orders, uncovered orders, launch dates etc.
-Contribute to daily/weekly operational performance work against performance targets, give updates during reviews, and follow-thru on actions assigned
-Deliver superior Customer Service to the Account through quick response time to complaints and ad-hoc requests
-Represent operations within (Category) Integrated Account Team to ensure healthy marketplace, effective mechanics of inventory management and mutual profitable growth
-Analyze order book patterns and shipping performance and identify root causes as input to process improvements
-Being constantly aware of changing country legislation for Inspections and export documentation changes.
-Bachelor or University degree in Business and/or Logistics with multi-years' experience in relevant field
-Advanced analytical and problem-solving skills including technical reporting skills
-Willingness to assume ownership with ability to structure & prioritize work independently
-Strong Customer Service mindset with focus on delivering superior Customer Service
-and commercial oriented personality.
-Ability to convey a point or an opinion in a professional manner, lead and influence in professional discussions and complex decisions with the integrated account team and account contacts on an operational/tactical level
-Languages: Fluency in English. Both written and spoken.
-Computer skills: MS Office
-Technical (reporting) skills
Apply now via firstname.lastname@example.org or if you need more information about the team, the company, the role; feel free to give us a call at 035 - 64 62 670
Over de werkgever
Adecco is located in-house at the world's largest sports company. Their European HQ is based in Hilversum(Amsterdam/Utrecht area). For this position we are looking for an Account Operations Specialist.
Would you like to be part of an international environment where you can be yourself, demonstrate and develop your skill set every day to help the company and yourself grow? Please read further and apply if you are interested!
Uren per week: