The goal at Rituals is to help its consumers find moments of joy in everyday life by turning daily routines into more meaningful rituals. As a Customer Support Employee you will provide personal support to German or French speaking customers of Rituals home and body products. Your native language is German or French. You will answer questions regarding products, online orders, delivery status, payments and returns via telephone, e-mail and social media. Your goal is not to sell beauty, but to make the consumer feel good
You'll be joining an enthusiastic team, passionate about Rituals products and consumer care. The team consists of people from different walks of life, experiences and perspectives. We can only offer the best services when we have a team as diverse as the customers we serve
Your work matters
You are the backbone of our company as you help solve problems and provide a great experience for the customers of Rituals, resulting in happy consumers.
Benefits and perks
Employees are Arvato's most important asset. That's why we take great care of our team. Not only do we offer a competitive salary, we also offer discounted gym memberships, fun events, education opportunities, travel costs reimbursement and more.
Our wish list
* You are passionate about customer service, skin care and beauty and are able to convince us of your affinity with Rituals
* You love solving problems and are naturally empathic and highly communicative
* You are a German or French (near) native speaker with English skills. Dutch is your native language
* You are a good listener, able to summarize and you ask the right questions
* You are able to deal with several computer systems at the same time
* You are able to attend a fulltime two-week (paid) in-house training
What's in it for you?
Your salary will be €10,- gross per hour with the working hours between Monday-Sunday 9.00-21.00. We prefer an availability between 30 and 36 hours per week. Are you available less, for example 20-26 or 24-30 hours per week? Then we also have possibilities for you! Travel costs will be reimbursed to a maximum of €7.38 net per day.
This is a long term opportunity! So you will receive a Randstad-contract for 8 months (just to begin with!). Of course your work will be in an informal environment with a lot of (international) colleagues!
Excited about working at Arvato? Excellent! Click on the 'Solliciteren' button on this page and we will contact you about your possibilities!
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.