Fulltime Credit Collector (NL-FR-EN) function available in Maastricht

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Originele vacaturetekst

We are looking for an Credit Collector (NL-FR-EN) DHL in Maastricht. This is an international position. Do you enjoy working in a dynamic environment? Is it your passion to manage and coordinate credit collection? We are looking for an analytical and motivated Credit Controller.


With a global network in over 220 countries and territories across the globe, DHL is the most international company in the world and can offer solutions for an almost infinite number of logistics needs.  DHL is part of the world's leading postal and logistics company Deutsche Post DHL Group. And now you have the chance to be a part of this company.

Your main activities contain:


  • To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer;
  • To contribute knowledge and expertise toward resolving reoccurring billing issues;
  • To maximise collection effectiveness from all customers in a timely and professional manner;
  • To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary);
  • To coordinate resolution of sales and customs disputes according to escalation procedures;
  • To identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team;
  • To monitor credit accounts and report delinquent customers to Team Leader for review and action;
  • To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor;
  • Prepare, execute, follow-up credit hold, outsourced collection, debt recovery and legal referals;
  • Active Collection (incl visit & schedule check pick up);
  • Prepare & Execute dunning runs;
  • Trigger & follow-up on escalation process (incl visit);


Wat wij bieden

  • A salary of € 2340,- gross per month;
  • The opportunity to work in one of the most international operating company;
  • Training and education;
  • Career opportunities within the company;
  • Travel expenses;
  • Working in a motivated team.

Wat wij vragen

  • Minimaal een hbo-diploma;
  • You have at least 1 year of experience in previous collection;
  • You are capable of developing strategies and plans which can be adapted to meet the customers and stakeholders needs and priorities;
  • You are able to hold regular reviews with managers and business partners to discuss progress against targets;
  • You have an advanced MS office knowledge and have good presentation skills;
  • You are analytic and are able to communicate at a business level.

Solliciteren Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!


Scholing: HBO

Uren per week: Fulltime (ervaren)