Technical & AS Training Coordinator

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Originele vacaturetekst

Mission and Main Objectives

The mission of the Technical & After-Sales Training Specialist is:
- implement pan-European Service Advisor & Technical Training to improve skills & competencies according to Nissan business ambition, CQ vision & Brand standards.
- ensure on-going administration of Learning Management System, jointly with the Back Office, NESAS and the LMS editor


Main Tasks & Responsibilities

• Implement dealer Technician & Service Advisor competencies grid & training curriculum
• Implement qualitative, innovative pan-European Technical & After-Sales training modules (content & pedagogical tools) according to training curriculum & product launches
• Implement Technical & After-Sales standard assessment & certification program
• Thanks to the assessment, identify Technical & After-Sales training weaknesses & needs to deliver training to dealer staff
• Manage external suppliers & BENELUX Technical Training team
• Monitor standard European Technical & After-Sales training score cards
• Set up RBU yearly Technical & After-Sales training planning through LMS
• Define & manage dedicated budget

• Manage finalization configuration of the new LMS
• Anticipate, create and roll-out the communication on the new LMS to the field force and the network
• Work with back-office, NESAS and the LMS Editor in order to update and maintain LMS BENELUX domain
• Create, manage and communicate KPI reports within defined time frames to feedback on results
• Administrate LMS covering Sales, Technical & After-Sales training scope


Additional Tasks and responsibilities (include team management, if any)
Background & Experience

 - 5-7 years work experience
- 3+ years in automotive sector
- Technical background through education or the equivalent in work experience in Automotive or other technical industry (minimum 3 years)

Uren per week: 40