Always wanted to work in the largest hotel in the center of Amsterdam?
At DoubleTree by Hilton Amsterdam Centraal Station, we are looking for an Executive Housekeeper to join our talented Housekeeping team. Our hotel offers an inspiring environment where exceptional service meets a casual and welcoming atmosphere.
With food & drinks venues like the award-winning rooftop bar LuminAir, the vibrant new WE ARE EDN restaurant and bar Amsterdam's most extensive breakfast buffet, and our in-house LOT61 coffee store, every day presents an opportunity to create unforgettable culinary moments. Our recently refurbished 557 guest rooms and fifteen versatile meeting rooms, make our hotel a dynamic and exciting place to work.
As part of the Hilton family, you will also enjoy exclusive benefits, including discounted stays at Hilton properties worldwide. If you were ready to bring your creativity and expertise, we would love to hear from you!
Are you looking for a workplace that combines a high level of service with a casual atmosphere? Look no further!
Who are we looking for / What will you be doing?
Join our fantastic Team as our new Executive Housekeeper. This is a fantastic opportunity for someone wishing to play an integral part in working in a newly rebranded hotel, helping to shape this hotel into a destination of choice for both business and leisure travelers.
As an Executive Housekeeper, you are responsible for overseeing Housekeeping operations. An Executive Housekeeper is also in control of all areas of Housekeeping, including laundry, guest rooms, public areas and parts of the back of house.
This position includes the following main tasks:
Oversee Housekeeping operations
Oversee Laundry operations
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Ensure team members have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers - Ensure staffing levels cover business demands
Recruit, manage, train and develop the Housekeeping/Laundry team
End responsibility for VIP and Show rooms.
Monitor guest complaints and carry out corrective measures.
Taking performance development reviews and one to one's together with other supervisors of the housekeeping department.
Identification of the necessary training measures.
Give feedback about performance of the team members of outside companies.
Secure an appropriate standard for clothing, hygiene, uniform, conduct and management of the Housekeeping personnel.
Hold regular departmental meetings.
Routine inspections in all Housekeeping areas.
Regular inspections in the public areas.
Follow- up on sick leave, following ARBO regulations.
Monitor and control inventories of work equipment, uniforms, etc.
Monitor and control all Housekeeping invoices
Involvement in the strategic planning and target setting for the hotel.
Ensure the planning is in line with the occupancy.
Ensure hours & rooms registrations are correct and handled on time.
To successfully fulfil this position, we are looking for an organized, pro-active and involved team leader who can support our Housekeeping Team in ensuring excellent cleanliness. Therefore, we are looking for the following attitude and skills:
A successful track record of managing a large international team
Housekeeping experience in the hotel/leisure/retail sector in a managerial capacity
High level of commercial awareness and cost control capabilities
Excellent leadership and communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
High level of IT proficiency
Excellent grooming standards
Flexibility to respond to a range of different work situations
Willingness to develop team members and self
Strong organizational, budget management, and problem solving skills
Strong communication skills
A passion for delivering exceptional levels of guest service
Speak/write/read English fluently
Equally important, what do we offer?
Being part of our team as Executive Housekeeper means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!
You will notice this by the following, among other things:
A competitive salary
Hilton Team Member benefits, which means nights from €40 incl. Breakfast in Hilton hotels (+7,000 destinations) around the world
The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
Growth and training opportunities, including through Harvard Learning and Hilton University
Global career opportunities
Wellness initiatives to help you thrive and be your best self
Travel reimbursement starting at 0 km and 0.23 EUR per kilometer with a maximum of 8.39 euro per day
A pleasant, international work environment
The best staff parties
50% Food & Beverage discount in our F&B Outlets
Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the UPNL Discount scheme
50% Food & Beverage discount in other Hilton Hotels in the Netherlands
Possibility to lease an e-bike at a very favorable rate
Free use of our fitness centre
USEFUL TO KNOW:
This position is full-time and will require working weekends and/or evening shifts.