You will be reporting to the Customer Service Team Leader and will be part of a multi-skilled team responsible for supporting the full customer journey for the French and French export markets. This will entail processing and entering orders, handling enquiries, and providing a full after-sales service to customers and consumers. Customers.
Specific Responsibilities:
1. Providing exceptional service to each consumer/customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
2. Maximising the sales lead of every opportunity that comes into the business.
3. Liaising with consumers/customers daily over the telephone, via email.
4. Applying various instructions and promotions to orders as necessary.
5. Receiving telephone orders and entering orders and return material authorisations on to the system.
6. Providing price and availability information as requested.
7. Answering enquiries on status of orders and following through on all commitments made to customers
8. Handling requests for credit or problem resolution related to returns, shipping discrepancies, pricing issues and order errors.
9. Actioning calls and emails for stock returns due to order errors or picking errors, liaising with customers, sales and the warehouse team as needed. Processing returned goods on to SAP.
10. Any additional similar duties as required to ensure the efficiency and ongoing improvements of the Customer Services function.
What do we offer you
This role is based in a new and modern office in Breda, very close to the Breda North train station.
An attractive salary and benefits package is available for the successful candidate, based on skills and experience, together with the learning, development, and career opportunities you would expect in a global organisation. On top of that we have a great flexible team-working environment, a highly dynamic and passionate team to work with, and the opportunity to progress for the right candidate.
1. Relevant experience in a similar customer service role or environment.
2. Fluency in French and English is essential, other European language skills are also desirable. Candidates who don't speak French will not be consider for the role.
3. Good written and verbal communication skills are essential, with a commitment to the customer and consumer.
4. Excellent telephone skills, with the ability to assist customers and always communicate effectively and professionally.
5. Strong data entry skills and a good level of Excel knowledge and experience.
6. A solid working knowledge of SAP or similar is desirable.
7. The ability to demonstrate a positive attitude, flexibility, and a focus on continuous improvement.
8. The ability to build effective working relationships with customers and our field-based sales team.
9. The ability to work to tight deadlines and effectively multi-task is essential.
10. Knowledge of the fishing tackle industry and products would be highly desirable but not essential as product training will be provided.
Our client is a leading global supplier of fishing tackle, lures, rods and reels With offices in 19 countries and dedicated employees who speak 28 languages, our client is the largest manufacturer of fishing tackle in the world.
How does the application process work at Unique?
1. You applied for a vacancy.
2. We view your motivation and CV and determine whether you are suitable for the position.
3. If so, we will call you for a telephone interview.
4. After this we invite you for an interview at our location.
5. For some assignments you also make an online assessment. We will indicate this.
6. If we have seen and spoken to each other, you will start a conversation with the company.
7. We will let you know if you have the job and when you can start.
Any questions, please contact Mickael at Mickael.emeraud@unique.nl
We read all the applications that we receive carefully. But due to the large number of applications that we receive on a daily basis we can only respond to the applications that match our client's requirements. If you have not received a response from us within 5 working days, you have unfortunately not been selected for this position.
Please note that candidates must imperatively have relevant European working entitlements and be based in The Netherlands.
If you would like your CV to be registered in our database, please sign up on our website on www.unique.nl
In the meantime, you can of course already look for more suitable jobs on our website!
2500 - 3000
Our client is a leading global supplier of fishing tackle, lures, rods and reels With offices in 19 countries and dedicated employees who speak 28 languages, our client is the largest manufacturer of fishing tackle in the world.
How does the application process work at Unique?
1.You applied for a vacancy.
2. We view your motivation and CV and determine whether you are suitable for the position.
3. If so, we will call you for a telephone interview.
4. After this we invite you for an interview at our location.
5. For some assignments you also make an online assessment. We will indicate this.
6. If we have seen and spoken to each other, you will start a conversation with the company.
7. We will let you know if you have the job and when you can start.
Any questions, please contact Mickael at Mickael.emeraud@unique.nl
We read all the applications that we receive carefully. But due to the large number of applications that we receive on a daily basis we can only respond to the applications that match our client's requirements. If you have not received a response from us within 5 working days, you have unfortunately not been selected for this position.
Please note that candidates must imperatively have relevant European working entitlements and be based in The Netherlands.
If you would like your CV to be registered in our database, please sign up on our website on www.unique.nl
In the meantime, you can of course already look for more suitable jobs on our website!
Wat we bieden
What do we offer you
This role is based in a new and modern office in Breda, very close to the Breda North train station.
An attractive salary and benefits package is available for the successful candidate, based on skills and experience, together with the learning, development, and career opportunities you would expect in a global organisation. On top of that we have a great flexible team-working environment, a highly dynamic and passionate team to work with, and the opportunity to progress for the right candidate.
1.Relevant experience in a similar customer service role or environment.
2.Fluency in French and English is essential, other European language skills are also desirable. Candidates who don't speak French will not be consider for the role.
3.Good written and verbal communication skills are essential, with a commitment to the customer and consumer.
4.Excellent telephone skills, with the ability to assist customers and always communicate effectively and professionally.
5.Strong data entry skills and a good level of Excel knowledge and experience.
6.A solid working knowledge of SAP or similar is desirable.
7.The ability to demonstrate a positive attitude, flexibility, and a focus on continuous improvement.
8.The ability to build effective working relationships with customers and our field-based sales team.
9.The ability to work to tight deadlines and effectively multi-task is essential.
10.Knowledge of the fishing tackle industry and products would be highly desirable but not essential as product training will be provided.
Bij Unique zijn we altijd bezig om de perfecte ‘match’ te maken. Uitzendwerk is mensenwerk. Persoonlijk contact vinden we daarom erg belangrijk. Als wij precies weten wie jij bent, wat je wilt en waar je goed in bent, kunnen wij de juiste baan voor je vinden.
‘Wij maken het mogelijk ambities te realiseren’